Relo-CamLegal

Software as a Service (SaaS) Agreement

Last Updated: February 25, 2026

Effective Date: February 25, 2026

This Software as a Service Agreement (“Agreement”) is entered into between Desert Boat LLC, doing business as Relo-Cam (“Provider”), and the entity or individual subscribing to the Service (“Customer” or “you”). This Agreement governs Customer’s access to and use of the Relo-Cam platform.

1. Definitions

  • “Service” means the Relo-Cam cloud-based platform, including the mobile application, web portal, APIs, and all related services.
  • “Customer Data” means all data, content, photos, documents, and information uploaded, entered, or generated by Customer through the Service.
  • “Authorized Users” means individuals authorized by Customer to use the Service under Customer’s account, including employees, contractors, and team members.
  • “Organization Account” means an account type for businesses with multiple Authorized Users managed by an Organization Administrator.
  • “Independent Account” means an account type for individual operators or small teams.
  • “Subscription Term” means the period during which Customer has an active paid subscription.

2. Service Description

Relo-Cam provides a cloud-based field documentation platform for the moving and relocation industry. The Service enables Authorized Users to:

  • Create and manage relocation projects with task-based workflows.
  • Capture, organize, and store GPS- and time-stamped photographs.
  • Track inventory items through the moving process.
  • Generate client-facing share links and reports.
  • Manage team assignments, roles, and permissions.
  • Scan and store documents (bills of lading, weight tickets, etc.).

3. Account Types and Pricing

3.1 Independent Accounts

  • For solo operators and small crews (up to 5 users).
  • $19.00 per user per month.
  • Up to ten (10) active projects, one thousand (1,000) photos.
  • Custom branding included.
  • Account holders may add collaborators within their plan limits.

3.2 Organization Accounts

Organization accounts are billed at a flat monthly rate based on the selected tier. Each tier includes a set number of Authorized User seats. The Organization Administrator can add and remove team members up to the seat limit of their plan.

  • Team: $99.00 per month for up to ten (10) Authorized Users. Includes unlimited projects, unlimited photos, custom branding.
  • Business: $199.00 per month for up to thirty (30) Authorized Users. Includes everything in Team plus analytics dashboard.
  • Fleet: $349.00 per month for up to seventy-five (75) Authorized Users. Includes everything in Business plus API access and custom task templates.
  • Enterprise: $499.00 per month for unlimited Authorized Users. Includes everything in Fleet plus priority support and dedicated onboarding.

3.3 Free Tier

  • Available for both account types with limited functionality.
  • One (1) project, fifty (50) photos, one (1) user.
  • Includes Digital Descriptive Inventory feature at no cost.
  • No branding customization or analytics access.

4. Service Level

4.1 Availability

Provider shall use commercially reasonable efforts to make the Service available 99.5% of the time, measured monthly, excluding scheduled maintenance and force majeure events.

4.2 Scheduled Maintenance

Provider will provide at least 24 hours’ advance notice for scheduled maintenance via email or in-app notification. Scheduled maintenance windows will be during off-peak hours when possible.

4.3 Offline Functionality

The mobile application supports offline data capture (photos, task updates). Offline data will sync automatically when connectivity is restored. Provider is not responsible for data loss resulting from extended offline periods beyond the app’s local storage capacity.

5. Customer Data

5.1 Ownership

Customer retains all rights, title, and interest in Customer Data. Provider acquires no rights in Customer Data except the limited rights necessary to perform the Service.

5.2 Data Processing

Provider will process Customer Data only in accordance with this Agreement and the Privacy Policy. Provider will not access, use, or disclose Customer Data except as necessary to provide the Service, comply with law, or as authorized by Customer.

5.3 Data Portability

Customer may export Customer Data at any time during the Subscription Term through the Service’s export features. Upon termination, Provider will make Customer Data available for export for thirty (30) days, after which it may be deleted.

5.4 Data Security

Provider implements the following security measures:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256).
  • Row Level Security ensuring data isolation between organizations.
  • Regular security assessments and vulnerability monitoring.
  • Access controls and authentication via industry-standard protocols.
  • Photo storage with non-guessable unique identifiers.

5.5 Data Breach

In the event of a data breach affecting Customer Data, Provider will notify Customer within seventy-two (72) hours of discovery, provide details of the breach, and take reasonable steps to mitigate harm.

6. Customer Responsibilities

  • Maintain the confidentiality of account credentials.
  • Ensure Authorized Users comply with this Agreement and applicable laws.
  • Manage team member access and permissions through the Organization Administrator account.
  • Obtain any necessary consents from individuals whose data is uploaded to the Service (e.g., client information, photos of client properties).
  • Comply with all applicable privacy and data protection laws in your jurisdiction.

7. Payment Terms

7.1 Billing

  • Subscriptions are billed monthly in advance on the anniversary of the subscription start date.
  • Organization accounts are billed at the base rate plus per-user charges based on active user count at billing time.
  • All payments are processed via Stripe. Customer agrees to Stripe’s terms of service.
  • All fees are in U.S. dollars.

7.2 Late Payment

If payment fails, Provider will attempt to collect payment for up to fourteen (14) days. If payment is not received within this period, the account may be downgraded to the free tier. Access to features and data exceeding free-tier limits will be restricted (not deleted) until payment is resolved.

7.3 Taxes

All fees are exclusive of taxes. Customer is responsible for all applicable taxes, except for taxes based on Provider’s net income.

8. Term and Termination

8.1 Term

This Agreement begins on the date Customer first accesses the Service and continues until terminated by either party.

8.2 Termination by Customer

Customer may terminate at any time by canceling the subscription through the billing settings. Termination is effective at the end of the current billing period. No refunds for partial periods.

8.3 Termination by Provider

Provider may terminate this Agreement immediately if Customer materially breaches these terms and fails to cure within thirty (30) days of written notice. Provider may also terminate if Customer’s account is used for illegal activities.

8.4 Effect of Termination

  • Customer’s access to paid features ceases at the end of the billing period.
  • Customer Data is retained for 30 days post-termination to allow export.
  • After the 30-day retention period, Customer Data may be permanently deleted.
  • Sections 5.1, 9, 10, 11, and 13 survive termination.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s confidential information disclosed in connection with this Agreement. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

10. Intellectual Property

  • Provider retains all rights in the Service, including code, design, documentation, and trademarks.
  • Customer retains all rights in Customer Data.
  • Neither party acquires any rights in the other party’s intellectual property except as expressly stated.

11. Limitation of Liability

PROVIDER’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL PROVIDER BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

12. Disclaimer

THE SERVICE IS PROVIDED “AS IS.” PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL MEET CUSTOMER’S SPECIFIC REQUIREMENTS.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Arizona. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association in Arizona. Each party bears its own costs of arbitration.

14. General

  • Entire Agreement: This Agreement, together with the Terms of Service, Privacy Policy, and EULA, constitutes the entire agreement.
  • Amendments: Provider may amend this Agreement with 30 days’ written notice. Continued use constitutes acceptance.
  • Severability: Invalid provisions do not affect the remainder of this Agreement.
  • Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.
  • Assignment: Customer may not assign without Provider’s consent. Provider may assign in connection with a merger or acquisition.
  • Notices: Notices to Provider should be sent to legal@relo-cam.com. Notices to Customer will be sent to the email on file.

15. Contact

Desert Boat LLC dba Relo-Cam
Email: legal@relo-cam.com
Website: relo-cam.com